Cancellation Policy

Your appointment time is reserved just for you. To ensure a smooth experience for all clients, we kindly ask that you provide at least 48 hours’ notice for any cancellations or rescheduling.

For any late cancellations, kindly email us at info@riverwellness.ca. This is the only method we can accept for cancellations. Cancellations or reschedules made within 48 hours of your appointment will incur a $100 cancellation fee. Cancellations or reschedules made within 12 hours of your appointment will be charged 50% of the treatment price. No-shows will be charged 100% of the appointment cost. If you arrive more than 10 minutes late without prior notice, your appointment will be cancelled and you’ll be charged 50% of your scheduled service.

We appreciate your understanding and cooperation in respecting our time and that of our practitioners.